Help & FAQ

Sending a fax is easy:

1. Upload your document (PDF, Word, image)
2. Enter the recipient's fax number
3. Select the destination country
4. Check the preview
5. Enter your email for the delivery report
6. Pay securely via Stripe

After successful payment your fax is sent immediately and you will receive a confirmation by email.

No, with FaxMonkey you can fax without registering. You only provide your email address so that we can send you the delivery report. No account is created.

Typically, your fax is delivered within 1-5 minutes. The exact duration depends on how quickly the recipient's fax machine can be reached. If there are issues (e.g. busy), we automatically retry several times.

FaxMonkey supports sending faxes to over 50 countries worldwide, including the USA, the United Kingdom, Germany, France, Spain, Italy and many more. You can find the full list on our pricing page.

FaxMonkey accepts the following formats:

• PDF - recommended for best quality
• Word (.doc, .docx)
• Images (.jpg, .jpeg, .png, .gif, .tiff)

We recommend PDF for the best fax quality, as this format is sent exactly as you see it.

The maximum file size is 20 MB. For best results we recommend documents smaller than 5 MB. Large image files are compressed automatically.

There is no page limit. You can send as many pages as you like. The price is charged per page - the first page at a fixed price, each additional page at a lower rate.

For best results:

• Use PDF instead of image files
• Use black text on a white background
• Use a legible font size (min. 10pt)
• Avoid colour photos - they are converted to greyscale
• Scan physical documents at at least 200 DPI

Enter the fax number without spaces and hyphens. Select the country code separately.

Examples for Germany (+49):

• Berlin: 30123456 (without leading 0)
• Munich: 89123456

Important: Leave out the leading 0 of the area code.

No, faxes can only be sent to landline fax numbers. Mobile numbers cannot receive faxes. If you are unsure whether the number is a fax line, please check with the recipient.

This error can have several causes:

• The number is not a fax number (e.g. telephone or mobile)
• The recipient's fax machine is switched off or faulty
• The line is permanently busy
• The fax number is no longer active

If non delivery is due to a technical issue on our side, you can request a refund (see Terms and Conditions).

Currently, you can send one fax per transaction. If you want to send multiple documents to the same recipient, you can combine them into a single PDF file before uploading.

The first page costs R19.00, each additional page only R4.75. There are no base fees, no subscriptions and no hidden charges - the same price worldwide.

We accept all major payment methods. Payment is processed securely via Stripe, a leading payment provider.

Yes, after successful payment you will receive a payment confirmation by email, which includes all relevant information for your accounting (amount, date, transaction ID). You can use this as a receipt.

If non delivery is due to a technical issue on our side, you will receive a refund according to our Terms and Conditions. You will be informed by email. The refund is issued by us directly via Stripe.

You will receive an email with the delivery report after delivery. It includes the delivery status, date and time of delivery, and the number of pages transmitted. If delivery was successful, you will see the status "Delivered".

The delivery report is an official document that records the fax transmission. It includes sender, recipient, date/time, number of pages and delivery status. In many cases it is accepted as proof of delivery (e.g. for cancellations).

Your documents are deleted immediately after successful delivery. We do not store fax contents longer than necessary for transmission. If delivery fails, documents are automatically deleted after 24 hours.

Yes, you will receive email updates on the status of your fax. The possible statuses are: "In progress" (fax is being sent), "Delivered" (successfully arrived), or "Failed" (with reason and automatic refund).

Please check the following:

• Is the file in the correct format? (PDF, Word, JPG, PNG)
• Is the file smaller than 20 MB?
• Could the file be corrupted? Try creating it again.
• Are you using an up-to-date browser? (Chrome, Firefox, Safari, Edge)

If non delivery is due to a technical issue on our side, you will receive a refund according to our Terms and Conditions. The most common reasons for failures are: incorrect fax number, recipient's fax machine not reachable, or technical issues on the recipient's side. Please check the number and try again.

The preview shows how your document will look as a black-and-white fax. Colours are converted to greyscale, which is normal. Check that the text is legible - that is the most important thing. Strongly coloured documents can look different from the original.

Please check:

• Your spam/junk folder
• Whether you entered the correct email address
• Wait a few minutes - emails can sometimes be delayed

If you have not received an email after 30 minutes, please contact us at support@faxmonkey.com.

Yes, security is our top priority:

• SSL encryption for all data transfers
• Secure payment via Stripe (PCI DSS certified)
• Automatic deletion of documents after sending

Your documents are only stored for as long as is necessary for fax transmission. After successful delivery they are automatically deleted. If delivery fails, deletion takes place after 24 hours. We do not read or analyse your documents.

No one. Your documents are transmitted in encrypted form and processed automatically. Our staff do not have access to your fax contents. Only you and the recipient can see the document.

Yes, FaxMonkey processes your data solely to provide the fax service and deletes it after the job is completed. All transmissions are SSL encrypted. For details, please refer to our privacy policy.

Yes, a fax sent via FaxMonkey has the same legal effect as a conventional fax. The delivery report serves as proof of delivery. This is particularly important for cancellations, deadlines and official documents.

The delivery report documents that the fax was successfully transmitted to the recipient's device. In case law this is generally recognised as prima facie evidence of receipt. For especially important documents we also recommend a registered letter.

Yes, many contracts (e.g. mobile service, gym memberships, insurance) can be cancelled by fax. Check your contract terms to see whether fax is accepted as a cancellation method. The delivery report serves as proof of timely cancellation.