Privacy Policy

1. General information on data processing

We process personal data only insofar as this is necessary to provide our services. Processing is based on Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (legitimate interests).

Personal data is deleted as soon as the purpose of storage ceases to apply or you ask us to delete it, provided that no statutory retention obligations conflict with this.

2. Your rights as a data subject

You have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR) – You can request information about your processed data.
• Right to rectification (Art. 16 GDPR) – You can request the correction of inaccurate data.
• Right to erasure (Art. 17 GDPR) – You can request the deletion of your data.
• Restriction of processing (Art. 18 GDPR) – You can request restriction of data processing.
• Data portability (Art. 20 GDPR) – You can receive your data in a commonly used format.
• Right to object (Art. 21 GDPR) – You can object to the processing of your data.

You also have the right to lodge a complaint with a data protection supervisory authority. The supervisory authority responsible for us is the Berlin Commissioner for Data Protection and Freedom of Information.

3. Hosting and infrastructure

Our website is hosted with Cloudways (DigitalOcean). The server is located in Frankfurt am Main, Germany.

The hosting provider processes data on our behalf on the basis of a data processing agreement in accordance with Art. 28 GDPR.

4. SSL/TLS encryption

This website uses SSL/TLS encryption for security reasons. You can recognize an encrypted connection by the lock symbol in your browser's address bar and the fact that the address bar begins with "https://". All data you transmit to us is sent encrypted.

5. Server log files

The hosting provider automatically collects and stores information in so-called server log files, which your browser automatically transmits:

• Anonymized IP address (shortened)
• Date and time of access
• Page/file accessed
• HTTP status code
• Browser type and version
• Operating system used
• Referrer URL (previously visited page)

These data are evaluated only to ensure smooth operation and to improve our offering. The data are not merged with other data sources. Storage is based on Art. 6(1)(f) GDPR.

6. Fax transmission (Sinch)

We use the Sinch Fax service (Sinch AB, Stockholm, Sweden) for the technical transmission of faxes. When a fax job is placed, the following data is transmitted to Sinch:

• The uploaded document
• The recipient's fax number
• Your email address (for status notifications)

Sinch is a company based in the European Union (Sweden), so the GDPR applies directly. Processing is carried out on the basis of Art. 6(1)(b) GDPR (performance of a contract). A data processing agreement pursuant to Art. 28 GDPR has been concluded.

Your documents are automatically deleted after successful sending. We do not store documents longer than necessary to process the order.

For more information, please see Sinch's privacy notice: https://www.sinch.com/legal/privacy-notice/

7. Payment processing (Stripe Managed Payments)

We use Stripe Managed Payments (Stripe, Inc., USA) for payment processing. Stripe acts as the Merchant of Record (registered merchant) and is the legal counterparty for payment processing. Your payment data is transmitted directly to Stripe. We do not store credit card data on our servers.

Stripe processes your payment data, location data, and device information to carry out the transaction, perform automatic tax calculation, and prevent fraud. Processing is based on Art. 6(1)(b) GDPR (performance of a contract). Stripe is certified under the EU-U.S. Data Privacy Framework.

Further information can be found in Stripe's Privacy Policy: https://stripe.com/de/privacy

8. Web analytics (Matomo)

We use Matomo, an open-source software for web statistics, to analyze website usage. Matomo is operated on our own servers in Germany (self-hosted).

We use Matomo without cookies (cookieless tracking). Your IP address is anonymized so that it cannot be traced back to you. No personal data are transmitted to third parties.

Analysis is based on our legitimate interest in statistical evaluation of user behavior to optimize our offering (Art. 6(1)(f) GDPR). Due to the cookieless and anonymized configuration, no consent is required.

9. Email communication

If you contact us by email, the information you provide, including your contact details, will be stored by us to process your inquiry and for possible follow-up questions.

Processing is based on Art. 6(1)(f) GDPR (legitimate interest in responding to your inquiry). Your data are deleted once your inquiry has been finally processed, provided no statutory retention obligations exist.

Last updated: January 2026