Help & FAQ

Sending a fax is easy:

1. Upload your document (PDF, Word, image)
2. Enter the recipient's fax number
3. Select the destination country
4. Review the preview
5. Enter your email address for the transmission report
6. Pay securely via Stripe

After successful payment, your fax will be sent immediately and you will receive a confirmation by email.

No, with FaxMonkey you can fax without registration. You only provide your email address so we can send you the transmission report. No account will be created.

Typically, your fax is delivered within 1-5 minutes. The exact time depends on how quickly the recipient's fax machine can be reached. In case of issues (e.g. busy), we automatically retry multiple times.

FaxMonkey supports sending faxes to over 50 countries worldwide, including the US, the UK, Germany, France, Spain, Italy and many more. You can find the full list on our pricing page.

FaxMonkey accepts the following formats:

• PDF - recommended for best quality
• Word (.doc, .docx)
• Images (.jpg, .jpeg, .png, .gif, .tiff)

We recommend PDF for the best fax quality, as this format is sent exactly as you see it.

The maximum file size is 20 MB. For best results, we recommend documents under 5 MB. Large image files are compressed automatically.

There is no page limit. You can send as many pages as you like. Pricing is per page - the first page at a fixed price, each additional page at a lower rate.

For best results:

• Use PDF instead of image files
• Use black text on a white background
• Use a clearly readable font size (at least 10 pt)
• Avoid colour photos - they are converted to greyscale
• Scan physical documents at at least 200 DPI

Enter the fax number without spaces or hyphens. Select the country code separately.

Examples for Germany (+49):

• Berlin: 30123456 (without the leading 0)
• Munich: 89123456

Important: Omit the leading 0 of the area code.

No, faxes can only be sent to landline fax numbers. Mobile numbers cannot receive faxes. If you are unsure whether the number is a fax line, please check with the recipient.

This error can have various causes:

• The number is not a fax number (e.g. telephone or mobile)
• The recipient's fax machine is switched off or faulty
• The line is constantly busy
• The fax number is no longer active

In case of non-delivery due to technical reasons on our side, you can request a refund (see Terms and Conditions).

Currently, you can send one fax per transaction. If you want to send multiple documents to the same recipient, you can combine them into a single PDF file before uploading.

The first page costs RM4.80, each additional page only RM1.20. There are no base fees, no subscriptions and no hidden charges - the same price worldwide.

We accept all major payment methods. Payment is processed securely via Stripe, a leading payment provider.

Yes, after successful payment you will receive a payment confirmation by email containing all relevant details for your accounting (amount, date, transaction ID). You can use this as a receipt.

In the event of non-delivery due to technical reasons on our side, you will receive a refund according to our Terms and Conditions. You will be informed by email. The refund will be issued by us directly via Stripe.

You will receive an email with the transmission report after delivery. It contains the delivery status, date and time of delivery, and the number of pages transmitted. For successful delivery, you will see the status "Delivered".

The transmission report is an official document that records the fax transmission. It contains sender, recipient, date/time, number of pages and delivery status. In many cases it is accepted as proof of delivery (e.g. for cancellations).

Your documents are deleted immediately after successful delivery. We do not store fax contents longer than necessary for transmission. If delivery fails, documents are automatically deleted after 24 hours.

Yes, you will receive status updates by email. The possible statuses are: "Processing" (fax is being sent), "Delivered" (delivered successfully), or "Failed" (with reason and automatic refund).

Please check the following:

• Is the file in the correct format? (PDF, Word, JPG, PNG)
• Is the file smaller than 20 MB?
• Could the file be corrupted? Try recreating it.
• Are you using a current browser? (Chrome, Firefox, Safari, Edge)

In the event of non-delivery due to technical reasons on our side, you will receive a refund according to our Terms and Conditions. The most common reasons for failures are: incorrect fax number, recipient's fax machine unreachable, or technical problems at the recipient. Please check the number and try again.

The preview shows how your document will look as a black-and-white fax. Colours are converted to greyscale, which is normal. Please check that the text is readable - that is the most important thing. Heavily coloured documents may look different from the original.

Please check:

• Your spam/junk folder
• Whether you entered the correct email address
• Wait a few minutes - emails can sometimes be delayed

If you have not received an email after 30 minutes, please contact us at support@faxmonkey.com.

Yes, security is our top priority:

• SSL encryption for all data transfers
• Secure payment via Stripe (PCI DSS certified)
• Automatic deletion of documents after sending

Your documents are stored only as long as necessary for fax transmission. After successful delivery, they are deleted automatically. In case of failed delivery, deletion occurs after 24 hours. We do not read or analyse your documents.

No one. Your documents are transmitted in encrypted form and processed automatically. Our staff do not have access to your fax contents. Only you and the recipient can see the document.

Yes, FaxMonkey processes your data solely to provide the fax service and deletes it after the order is fulfilled. All transmissions are SSL-encrypted. You can find details in our privacy policy.

Yes, a fax sent via FaxMonkey has the same legal effect as a conventional fax. The transmission report serves as proof of delivery. This is especially important for cancellations, deadlines and official documents.

The transmission report documents that the fax was successfully transmitted to the recipient's device. In case law, this is generally recognised as prima facie evidence of receipt. For particularly important documents, we also recommend a registered letter.

Yes, many contracts (e.g. mobile phone, gym, insurance) can be cancelled by fax. Check your contract terms to confirm that fax is accepted as a cancellation method. The transmission report serves as proof of timely cancellation.