Privacy Policy

1. General information on data processing

We process personal data only insofar as this is necessary to provide our services. Processing is based on Art. 6 para. 1 lit. b GDPR (performance of a contract) and Art. 6 para. 1 lit. f GDPR (legitimate interests).

Personal data is deleted as soon as the purpose of storage no longer applies or you ask us to delete it, provided there are no statutory retention obligations to the contrary.

2. Your rights as a data subject

You have the following rights with regard to your personal data:

• Right of access (Art. 15 GDPR) – You can request information about your data that we process.
• Right to rectification (Art. 16 GDPR) – You can request the correction of inaccurate data.
• Right to erasure (Art. 17 GDPR) – You can request the deletion of your data.
• Restriction of processing (Art. 18 GDPR) – You can request the restriction of data processing.
• Data portability (Art. 20 GDPR) – You can receive your data in a commonly used format.
• Right to object (Art. 21 GDPR) – You can object to the processing of your data.

You also have the right to lodge a complaint with a data protection supervisory authority. The supervisory authority responsible for us is the Berlin Commissioner for Data Protection and Freedom of Information.

3. Hosting and infrastructure

Our website is hosted with Cloudways (DigitalOcean). The server is located in Frankfurt am Main, Germany.

The hosting provider processes data on our behalf on the basis of a data processing agreement pursuant to Art. 28 GDPR.

4. SSL/TLS encryption

This website uses SSL/TLS encryption for security reasons. You can recognise an encrypted connection by the padlock symbol in your browser's address bar and the fact that the address starts with https://. All data that you transmit to us is transferred in encrypted form.

5. Server log files

The hosting provider automatically collects and stores information in so-called server log files that your browser automatically transmits:

• Anonymised IP address (shortened)
• Date and time of access
• Page/file accessed
• HTTP status code
• Browser type and version
• Operating system used
• Referrer URL (previously visited page)

These data are evaluated only to ensure smooth operation and to improve our offering. They are not merged with other data sources. Storage is based on Art. 6 para. 1 lit. f GDPR.

6. Fax transmission (Sinch)

We use the Sinch Fax service (Sinch AB, Stockholm, Sweden) for the technical transmission of faxes. When a fax job is placed, the following data is transmitted to Sinch:

• The uploaded document
• The recipient's fax number
• Your email address (for status notifications)

Sinch is a company established in the European Union (Sweden), so the GDPR applies directly. Data processing is based on Art. 6 para. 1 lit. b GDPR (performance of a contract). A data processing agreement pursuant to Art. 28 GDPR has been concluded.

Your documents are automatically deleted after successful transmission. We do not store documents longer than is necessary to fulfil the order.

For further information, please refer to Sinch's privacy notice: https://www.sinch.com/legal/privacy-notice/

7. Payment processing (Stripe Managed Payments)

We use Stripe Managed Payments (Stripe, Inc., USA) for payment processing. Stripe acts as the Merchant of Record and is the legal counterparty for payment processing. Your payment details are transmitted directly to Stripe. We do not store any credit card data on our servers.

Stripe processes your payment data, location data and device information for the purpose of carrying out the transaction, automatic tax calculation and fraud prevention. Processing is based on Art. 6 para. 1 lit. b GDPR (performance of a contract). Stripe is certified under the EU-US Data Privacy Framework.

Further information can be found in Stripe's Privacy Policy: https://stripe.com/de/privacy

8. Web analytics (Matomo)

To analyse website usage, we use Matomo, an open-source software for web statistics. Matomo is operated on our own servers in Germany (self-hosted).

We use Matomo without cookies (cookieless tracking). Your IP address is anonymised, so it is not possible to identify you. No personal data are transmitted to third parties.

Analysis is based on our legitimate interest in the statistical evaluation of user behaviour to optimise our offering (Art. 6 para. 1 lit. f GDPR). Due to the cookieless and anonymised configuration, no consent is required.

9. Email communication

If you contact us by email, the information you provide, including your contact details, will be stored by us for the purpose of processing the enquiry and for possible follow-up questions.

Processing is based on Art. 6 para. 1 lit. f GDPR (legitimate interest in responding to your enquiry). Your data will be deleted as soon as your enquiry has been conclusively dealt with, provided there are no statutory retention obligations.

Last updated: January 2026