Help & FAQ

Sending a fax is easy:

1. Upload your document (PDF, Word, image)
2. Enter the recipient's fax number
3. Select the destination country
4. Review the preview
5. Enter your email address for the transmission report
6. Pay securely via Stripe

After successful payment, your fax will be sent immediately and you will receive a confirmation by email.

No, with FaxMonkey you can fax without registration. You only need to provide your email address so that we can send you the transmission report. No account will be created.

As a rule, your fax is delivered within 1 to 5 minutes. The exact time depends on how quickly the recipient's fax machine can be reached. If there are issues (e.g., busy line), we automatically retry several times.

FaxMonkey supports faxing to over 50 countries worldwide, including the United States, the United Kingdom, Germany, France, Spain, Italy, and many more. You can find the full list on our pricing page.

FaxMonkey accepts the following formats:

• PDF - recommended for best quality
• Word (.doc, .docx)
• Images (.jpg, .jpeg, .png, .gif, .tiff)

We recommend PDF for the best fax quality, as this format is sent exactly as you see it.

The maximum file size is 20 MB. For optimal results we recommend documents under 5 MB. Large image files are compressed automatically.

There is no page limit. You can send as many pages as you like. The price is calculated per page - the first page at a fixed price, each additional page at a lower rate.

For best results:

• Use PDF instead of image files
• Use black text on a white background
• Use a clearly legible font size (at least 10 pt)
• Avoid colour photos - they are converted to greyscale
• Scan physical documents at at least 200 DPI

Enter the fax number without spaces and hyphens. Select the country code separately.

Examples for Germany (+49):

• Berlin: 30123456 (without leading 0)
• Munich: 89123456

Important: Omit the leading 0 of the area code.

No, faxes can only be sent to landline fax numbers. Mobile numbers cannot receive faxes. If you are unsure whether the number is a fax line, please ask the recipient.

This error can have several causes:

• The number is not a fax number (e.g., telephone or mobile)
• The recipient's fax machine is switched off or defective
• The line is permanently busy
• The fax number is no longer active

If non-delivery is due to a technical issue on our side, you can request a refund (see Terms and Conditions).

At the moment, you can send one fax per transaction. If you want to send multiple documents to the same recipient, you can combine them into one PDF file before uploading.

The first page costs CA$1.50, each additional page only CA$0.40. There are no base fees, no subscriptions, and no hidden charges. The same price applies worldwide.

We accept all major payment methods. Payment is processed securely via Stripe, a leading payment provider.

Yes, after successful payment you will receive a payment confirmation by email that includes all relevant details for your accounting (amount, date, transaction ID). You can use this as a receipt.

If non-delivery is due to a technical issue on our side, you will receive a refund in accordance with our Terms and Conditions. You will be notified by email. The refund is issued by us directly via Stripe.

You will receive an email with the transmission report after delivery. It includes the delivery status, date and time of delivery, and the number of pages transmitted. If delivery was successful, you will see the status "Delivered".

The transmission report is an official document that records the fax transmission. It includes sender, recipient, date/time, number of pages, and delivery status. In many cases, it is accepted as proof of delivery (e.g., for cancellations).

Your documents are deleted immediately after successful delivery. We do not store fax contents longer than necessary for transmission. For failed deliveries, documents are automatically deleted after 24 hours.

Yes, you will receive email updates about the status of your fax. The possible statuses are: "In progress" (fax is being sent), "Delivered" (delivered successfully), or "Failed" (with a reason and automatic refund).

Please check the following:

• Is the file in the correct format? (PDF, Word, JPG, PNG)
• Is the file smaller than 20 MB?
• Is the file possibly corrupted? Try recreating it.
• Are you using a current browser? (Chrome, Firefox, Safari, Edge)

If non-delivery is due to a technical issue on our side, you will receive a refund in accordance with our Terms and Conditions. The most common causes of failure are: incorrect fax number, recipient's fax machine not reachable, or technical problems on the recipient's side. Check the number and try again.

The preview shows how your document will look as a black and white fax. Colours are converted to greyscale, which is normal. Check whether the text is legible - that is the most important thing. Highly coloured documents may look different from the original.

Please check:

• Your Spam/Junk folder
• Whether you entered the correct email address
• Wait a few minutes - emails can sometimes be delayed

If you have not received an email after 30 minutes, please contact us at support@faxmonkey.com.

Yes, security is our top priority:

• SSL encryption for all data transfers
• Secure payment via Stripe (PCI-DSS certified)
• Automatic deletion of documents after sending

Your documents are stored only as long as necessary for fax transmission. After successful delivery, they are deleted automatically. For failed deliveries, deletion takes place after 24 hours. We do not read or analyse your documents.

No one. Your documents are transmitted in encrypted form and processed automatically. Our staff do not have access to your fax contents. Only you and the recipient can see the document.

Yes, FaxMonkey processes your data solely to provide the fax service and deletes it after fulfilling the order. All transfers are SSL-encrypted. Details can be found in our privacy policy.

Yes, a fax sent via FaxMonkey has the same legal effect as a traditional fax. The transmission report serves as proof of delivery. This is particularly important for cancellations, deadlines, and official documents.

The transmission report documents that the fax was successfully transmitted to the recipient's device. In case law, this is generally accepted as prima facie evidence of receipt. For particularly important documents, we also recommend registered mail.

Yes, many contracts (e.g., mobile phone, gym, insurance) can be cancelled by fax. Check your contract terms to confirm that fax is accepted as a method of cancellation. The transmission report serves as proof of timely cancellation.