Help & FAQ

Sending a fax is easy:

1. Upload your document (PDF, Word, image)
2. Enter the recipient's fax number
3. Select the destination country
4. Check the preview
5. Enter your email for the transmission report
6. Pay securely via Stripe

After successful payment, your fax is sent immediately and you will receive a confirmation by email.

No, with FaxMonkey you can send faxes without registration. You only provide your email address so we can send you the transmission report. No account is created.

As a rule, your fax is delivered within 1-5 minutes. The exact time depends on how quickly the recipient's fax machine can be reached. If there are issues (e.g. busy), we automatically retry multiple times.

FaxMonkey supports sending faxes to over 50 countries worldwide, including the USA, the United Kingdom, Germany, France, Spain, Italy and many more. You can find the full list on our pricing page.

FaxMonkey accepts the following formats:

• PDF - recommended for best quality
• Word (.doc, .docx)
• Images (.jpg, .jpeg, .png, .gif, .tiff)

We recommend PDF for the best fax quality, as this format is sent exactly as you see it.

The maximum file size is 20 MB. For optimal results, we recommend documents under 5 MB. Large image files are compressed automatically.

There is no page limit. You can send as many pages as you like. Pricing is per page, the first page at a fixed price, each additional page at a lower rate.

For best results:

• Use PDF instead of image files
• Use black text on a white background
• Use a clearly legible font size (at least 10 pt)
• Avoid colour photos - they are converted to greyscale
• Scan physical documents at at least 200 DPI

Enter the fax number without spaces and hyphens. The country code is selected separately.

Examples for Germany (+49):

• Berlin: 30123456 (without the leading 0)
• Munich: 89123456

Important: Omit the leading 0 from the area code.

No, faxes can only be sent to landline fax numbers. Mobile numbers cannot receive faxes. If you are unsure whether the number is a fax line, please check with the recipient.

This error can have various causes:

• The number is not a fax number (e.g. telephone or mobile)
• The recipient's fax machine is switched off or faulty
• The line is permanently busy
• The fax number is no longer active

If non-delivery is due to a technical issue on our side, you can request a refund (see Terms and Conditions).

At present, you can send one fax per process. If you want to send multiple documents to the same recipient, you can combine them into a single PDF file before uploading.

The first page costs A$1.70, each additional page only A$0.45. There are no base fees, no subscriptions and no hidden costs, the same price worldwide.

We accept all major payment methods. Payment is processed securely via Stripe, a leading payment provider.

Yes, after a successful payment you will receive a payment confirmation by email that contains all relevant details for your accounting (amount, date, transaction ID). You can use this as a receipt.

If non-delivery is due to a technical issue on our side, you will receive a refund in accordance with our Terms and Conditions. You will be notified by email. We issue the refund directly via Stripe.

After delivery, you will receive an email with the transmission report. It includes the delivery status, the date and time of delivery, and the number of pages transmitted. For successful deliveries, the status shows "Delivered".

The transmission report is an official document that records the fax transmission. It includes the sender, recipient, date/time, number of pages and delivery status. In many cases it is accepted as proof of delivery (e.g. for cancellations).

Your documents are deleted immediately after successful delivery. We do not store fax contents longer than necessary for transmission. If delivery fails, documents are deleted automatically after 24 hours.

Yes, you will receive email updates about the status of your fax. The possible statuses are: "In progress" (fax is being sent), "Delivered" (arrived successfully), or "Failed" (with reason and automatic refund).

Please check the following:

• Is the file in the correct format? (PDF, Word, JPG, PNG)
• Is the file smaller than 20 MB?
• Could the file be corrupted? Try recreating it.
• Are you using a modern browser? (Chrome, Firefox, Safari, Edge)

If non-delivery is due to a technical issue on our side, you will receive a refund in accordance with our Terms and Conditions. The most common reasons for failures are an incorrect fax number, the recipient's fax machine not reachable, or technical problems on the recipient's side. Please check the number and try again.

The preview shows how your document will look as a black-and-white fax. Colours are converted to greyscale, which is normal. Check whether the text is readable - that is the most important thing. Documents with heavy colours may look different from the original.

Please check:

• Your spam/junk folder
• That you entered the correct email address
• Wait a few minutes - emails can sometimes be delayed

If you have not received an email after 30 minutes, please contact us at support@faxmonkey.com.

Yes, security is our top priority:

• SSL encryption for all data transfers
• Secure payment via Stripe (PCI DSS certified)
• Automatic deletion of documents after sending

Your documents are stored only for as long as necessary to transmit the fax. After successful delivery they are deleted automatically. If delivery fails, deletion occurs after 24 hours. We do not read or analyse your documents.

No one. Your documents are transmitted in encrypted form and processed by machines only. Our staff do not have access to your fax contents. Only you and the recipient can see the document.

Yes, FaxMonkey processes your data solely for the provision of the fax service and deletes it after the job is completed. All transfers are SSL encrypted. Details can be found in our Privacy Policy.

Yes, a fax sent via FaxMonkey has the same legal effect as a traditional fax. The transmission report serves as proof of delivery. This is particularly important for cancellations, deadlines and government documents.

The transmission report documents that the fax was successfully transmitted to the recipient's device. In case law, this is generally recognised as prima facie evidence of receipt. For particularly important documents, we also recommend sending by registered post.

Yes, many contracts (e.g. mobile plans, gyms, insurance) can be cancelled by fax. Check your contract terms to see whether fax is accepted as a method of cancellation. The transmission report serves as proof of timely cancellation.